Your privacy matters to us. This document explains exactly what data jjwine collects, why we collect it, how we protect it, and what rights you have as a Pakistani player on our platform.
Summary: jjwine is committed to protecting the privacy of every player. We collect only the data we genuinely need, we protect it with industry-leading security, and we never sell it to third parties. This Privacy Policy explains everything clearly and honestly. Please read it in full before using the jjwine platform.
This Privacy Policy ("Policy") describes how jjwine ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information relating to individuals ("you", "Player", "User") who visit, register on, or interact with the jjwine website at jjwine.net and all associated services (collectively, the "Services").
jjwine operates as a premier online gaming platform serving Pakistani players with slots, live casino games, cricket betting markets, fishing games, and the Dreams of Macao Asian gaming lobby. Given the nature of our services, we are required by our international gaming licence to collect and verify certain personal information from all registered players. This Policy explains how that process works and what it means for your privacy.
By accessing jjwine, creating an account, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the jjwine platform.
This Policy should be read alongside the jjwine Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and jjwine.
jjwine acts as the data controller in respect of all personal data collected through the jjwine platform. As data controller, jjwine determines the purposes and means by which your personal data is processed. jjwine operates under an international gaming licence, and all data processing activities are conducted in compliance with the data protection obligations imposed by that licence and applicable international data protection standards.
If you have any questions about how jjwine processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11, you may contact our Data Protection team at: [email protected]
jjwine collects several categories of personal data depending on your level of interaction with the platform. The table below summarises the main data categories and specific data points we collect:
| Category | Data Points Collected | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC / passport number, photograph | Yes — KYC mandatory |
| Contact Data | Email address, mobile number, residential address (city, province, postcode) | Yes — registration |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL, UBL, Meezan), USDT TRC-20 wallet address, transaction history | Yes — deposits/withdrawals |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens, login timestamps | Automatic |
| Usage Data | Pages visited, games played, betting history, session duration, bonus claims, responsible gaming settings | Automatic |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact us |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred language, bonus history | Optional |
KYC Document Note: Pakistani players are required to submit a copy of their valid CNIC (Computerised National Identity Card) or passport for identity verification. This is a licence condition — not optional — and applies to all players before withdrawals are processed. KYC documents are handled with the highest level of security and access controls.
jjwine collects personal data through the following means:
When you register a jjwine account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or update your account settings, you provide personal data directly to jjwine. This is the primary source of identity and contact data.
When you visit jjwine.net or use the platform, our servers automatically collect technical data such as your IP address, device identifiers, browser type, and session information. This happens through server logs, cookies, pixel tags, and similar tracking technologies described further in Section 8.
jjwine may receive data about you from trusted third-party sources including: identity verification service providers (used to cross-check KYC documents), fraud prevention and AML screening databases, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT TRC-20 blockchain data), and game software providers who may share aggregated gameplay data for RTP auditing purposes. In all cases, such third parties are contractually required to handle your data in compliance with applicable data protection standards.
jjwine uses the personal data we collect for the following specific purposes:
jjwine processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
jjwine does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and always under strict contractual data protection obligations:
jjwine engages trusted third-party service providers to assist with platform operations, including: identity verification and KYC processing, payment processing (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT TRC-20 infrastructure), cloud hosting and data storage, customer support software, fraud detection and AML screening tools, and game software providers. These providers access only the minimum data necessary for their specific function and are bound by strict confidentiality and data processing agreements.
jjwine may disclose your personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, court order, or as a condition of our international gaming licence. Such disclosures are made only to the extent strictly required and are documented internally.
In the event of a merger, acquisition, or sale of all or part of jjwine's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change in data controller and your rights in that context.
jjwine will not share your personal data with any other third party without your explicit prior consent, except as described above.
jjwine uses cookies and similar tracking technologies on the jjwine.net website to improve your experience, maintain session security, and analyse platform usage. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud detection | No — essential for platform function |
| Functional | Remembering your language preference, game display settings, and responsible gaming limits | Yes — but some features may be affected |
| Analytics | Understanding how players navigate the platform, identifying performance issues, improving UX on an anonymised basis | Yes — via cookie consent settings |
| Marketing | Delivering relevant promotional content to opted-in players; measuring campaign effectiveness | Yes — opt out at any time |
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your jjwine account. For a full list of cookies in use and their specific retention durations, contact us at [email protected].
jjwine retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:
When data is no longer required, jjwine securely destroys or anonymises it in accordance with our internal data destruction procedures.
jjwine takes the security of your personal data extremely seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. Our security framework includes:
Your Role in Security: While jjwine maintains robust server-side security, you also play an important role in protecting your account. Never share your jjwine password with anyone. Use a strong, unique password. Enable two-factor authentication. If you suspect your account has been compromised, contact [email protected] immediately.
As a jjwine player, you have a number of rights regarding your personal data. jjwine respects and honours these rights in line with international data protection standards. Your rights are summarised below:
To exercise any of the above rights, please contact jjwine's Data Protection team at [email protected] with the subject line "Data Subject Request" and a description of the right you wish to exercise. jjwine will respond within 30 days of receiving a valid request. We may need to verify your identity before processing certain requests.
Please note that the right to erasure is subject to jjwine's legal obligation to retain certain data (particularly KYC and financial records) for the minimum periods described in Section 9. Where erasure is not possible due to legal obligations, jjwine will inform you and explain the applicable legal basis for continued retention.
The jjwine platform is strictly for adults aged 21 years or older. jjwine does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process for all registered accounts.
If jjwine discovers or is informed that personal data has been collected from a player under the age of 21, we will immediately close the account, delete all associated personal data (except where retention is required for fraud investigation or regulatory reporting purposes), and return any deposits at our discretion in accordance with the jjwine Terms & Conditions.
21+ Only: If you are a parent or guardian and believe your child under 21 has registered on jjwine, please contact us immediately at [email protected]. We will investigate and act without delay. jjwine supports parental control software and responsible internet use tools to help prevent underage access to gambling platforms.
jjwine operates under an international gaming licence and, as a consequence, your personal data may be processed and stored on servers located outside Pakistan. Where such international transfers occur, jjwine ensures that appropriate safeguards are in place to protect your data, including:
For further information about the specific safeguards in place for international data transfers, please contact us at [email protected].
jjwine may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the terms of our gaming licence. Material changes will be communicated to registered players via email or an in-platform notification before the revised Policy takes effect.
The effective date shown at the top of this document indicates when the current version was last revised. The most current version of this Policy is always available at jjwine.net/privacy-policy. Your continued use of jjwine following the publication of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should cease using jjwine and may request account closure as described in the Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or jjwine's data processing practices, please reach out to our Data Protection team:
Email:
[email protected]
Subject Line: Privacy Policy Enquiry
Response Time: Within 48 hours (support queries) or 30 days (formal data subject requests)
Platform: jjwine.net — Live Chat available 24/7 from within your logged-in account
We take every privacy enquiry seriously and will do our best to resolve your concern promptly and transparently. jjwine believes that trust is built through honest communication, and our Data Protection team is here to help — not to brush concerns under the carpet.
Six core principles that define how jjwine handles your personal data every single day.
Every piece of data you send to jjwine — login credentials, KYC documents, deposit details, support messages — is protected by 256-bit SSL/TLS encryption in transit and AES-256 encryption at rest. Your data is unreadable to anyone without the correct decryption keys.
jjwine will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the jjwine ecosystem and is shared externally only where legally required or strictly necessary to deliver the services you have requested.
From your jjwine account settings, you can update your personal information, manage marketing preferences, review your responsible gaming limits, and submit data subject requests — all without needing to contact support. Full control, always in your hands.
jjwine's data handling practices are shaped by the data protection requirements of our international gaming licence — not just minimum legal thresholds. KYC procedures, AML screening, and record-keeping all meet the standards set by independent regulatory oversight bodies.
jjwine keeps your data only for as long as legally required or operationally necessary. Once a retention period expires, data is securely deleted or anonymised. We do not hold on to data indefinitely — your information is not sitting in a database somewhere gathering dust long after it is needed.
In the unlikely event of a security breach that affects your personal data, jjwine will notify you directly and report to the relevant regulatory authorities within the legally required timeframes. Transparency is non-negotiable — you will never be left in the dark about your own data security.
Now you know exactly how jjwine protects your data, explore our full range of games — cricket betting, slots, live casino, fishing, and Dreams of Macao. Fast PKR & USDT payouts for Pakistani players. 21+ only.
Operated under international gaming licence | 21+ only | SSL Encrypted